37++ Ibm Support Handbook Severity

Ibm Support Handbook Severity. For more information, see the getting ibm® support topic in the software support handbook. Submit the problem to ibm support define the problem and determine severity of the problem.

Business critical functionality is inoperable or a critical interface has failed. The oem/asl operation guide, ibm support handbook, and other support provider information available through partnerworld and ibm support. Ibm enterprise support and preferred care severity definitions.

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PPT IBM Support Processes PowerPoint Presentation, free

The support handbook was designed to provide you with the following: Submit your problem to ibm software support. For ibm eserver software products (including, but not limited to, db2 and websphere products that run in zseries (r), pseries (r), and iseries (r) environments), you can purchase a software maintenance agreement by working directly with an ibm sales representative or an ibm business partner. This page supplements the ibm support guide.

Submit the problem to ibm support define the problem and determine severity of the problem. In addition, we documented ibm’s new support lifecycle policy, and clarified the fact that we protect For more information about support for eserver software products, go to the ibm. The oem/asl operation guide, ibm support handbook, and other support provider information available through partnerworld and.